NOTE: Impact Wireless is a reseller of MCS USA/Ruby9 Mobile Inc. All service and support is provided by MCS USA/Ruby9 Mobile. You are purchasing a sim card to access services provided by MCS USA/Ruby9 Mobile. Impact Wireless is not liable for service provided by MCS USA/Ruby9 Mobile. Please contact them for all service and refund issues as detailed below:
From the date of SIM card activation, our customers have nine (9) days to determine if they are completely satisfied or prefer a refund.
Call Customer Care Center at (800) 662-4604 and send a required email (to firstname.lastname@example.org) or written letter to MCS USA, 4848 E. Cactus Road #505-425, Scottsdale, Arizona 85254-4848.
You will then receive a Return Authorization (RA) number and the product return mailing address. Refunds are processed within 30 days of receiving the product.
Refund is for the product only. Shipping/handling, porting, and “Keep Your Same Number” fees are non-refundable.
A fee of $54 will be withheld from the refund until your SIM has been returned with tracking to MCS USA, 4848 E. Cactus Road #505-425, Scottsdale, Arizona 85254-4848. We allow a 10-business day return from the time of refund request (RA); if it is not returned during this timeframe, the $54 becomes non-refundable.
WARRANTY AFTER 9 DAYS
In the event of a lost, stolen or defective SIM card, a customer may purchase a replacement SIM for $30. Replacement cost is available to our customers throughout their nine years of service. Pricing may vary.